Frequently Asked Questions
Everything you need to know about your gear and our service
How do I choose the right size for my swimwear?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for training suits to ensure maximum comfort and longevity of the fabric.
What is your shipping policy for sports equipment?
We offer standard and express shipping options. Orders over $75 qualify for free standard shipping. Most orders are processed within 24 hours to ensure you get your gear before your next session.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear must be tried on over underwear.
How should I care for my high-performance gear?
To extend the life of your equipment, always rinse with fresh, cold water after use to remove chlorine or salt. Avoid machine washing or drying unless specified on the care label.
Do you offer professional discounts for coaches or teams?
Absolutely. We have a dedicated program for swim clubs and professional coaches. Please contact our support team with your credentials to apply for a wholesale or team account.
Are your products covered by a warranty?
All Watery products come with a 12-month warranty against manufacturing defects. If your gear fails due to a production flaw, we will replace it free of charge.